10 Ebay Tips to Insure a Perfect Welcome Email to Your Buying Customers! Quality merchandise at reasonable prices definitely is thewinning combination when attracting buyers to bid on yourauctions, but the one thing that can make you stand out fromyour competition is outstanding customer service. Customers willbuy from you again if they liked the service that you providedthem.
Where does service start? The very instant that you email themafter they have purchased your product from a winning bid iswhen you either create a long term customer or just a one timefly by the night purchase.
Your welcome email should be very detail oriented yet displaycompassion for their needs. In today's article we are going togive you 10 very important Ebay tips that you should take intoconsideration when emailing your customer after they have wontheir bid and purchased your products.
Ebay tip number 1: You need to let your new Ebay customers knowapproximately when they are going to get their product. Irealize that the timetable for shipping varies but do the bestyou can based on the shipping option that was chosen. Forexample if you indeed ship the product out via second day FedExdelivery then you know it will take 2 days but on the other handif you use the US Postal Service then it could take longer sotry to do your best to guess.
Ebay tip number 2: Provide your Ebay customers with the name ofthe item that they bought and the auction number. This is alsoanother way to double check their orders and to avoidunnecessary refunds from Ebay. Yes of course it is theirresponsibility to record this information but it is insurance onyour part to go the distance and remind your Ebay customers ofthis information.
Ebay tip number 3: Be sure to make it clear and verify what theclosing purchase amount was. Although this is probably alreadyknown it is still nice to remind the customer of how much theyhave paid for your products.
Ebay tip number 4: When allowing your new Ebay customers to paywith checks, let them know how long it will take for you to holdthe product while waiting for the check to clear. This usuallytakes about 5 to 14 days for your Ebay customers.
Ebay tip number 5: Another piece of advice to take intoconsideration when accepting checks or money orders is to besure to be very specific as to what location that you want themto send the payment to. List your name and address as clear aspossible.
Ebay tip number 6: If you are making any quantity number ofsales then you probably have experienced payments being sent inwithout any information as to what product the customer ordered.You can remedy this by making it clear in the email to yourbuyers that they need to write down the item name and auctionnumber with their payment.
Ebay tip number 7: Get a confirmation of the shipping addressand the phone number of the customer. Even though there thisinformation is provided when the bid was won it is wise of youto verify this in your welcome email. Do not risk a badtestimonial from a buyer just because you did not confirm theshipping address.
Ebay tip number 8: If you accept credit cards online from yourEbay business then be sure to guide your new Ebay auctionwinners through the process of paying with their cards. Someonline payment systems may confuse people and you do not want torisk a chargeback because of confusion on your buyer's part.With the strict rules that Visa, MasterCard, American Express,and Discover have these days, you will want to be careful withyour Ebay charges.
Ebay tip number 9: Entice your Ebay customers by trading a goodtestimonial for them (the buyer) if the entire exchange anddelivery goes smooth. This may help insure a smoothertransaction on your customers part.
Ebay tip number 10: Last but not least, be sure to include yourphone number for contact info when selling your Ebay products.This may help expedite the process faster if your customers cancall you for questions or concerns.
About the author:
Jason James website 'The Auction Resource Network' reveals hisinside secrets and sources that help him pocket over $10,000 amonth on eBay.
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